Last updated: 26 August 2026
Afilago is operated by Afila Inc. This page explains how to have your Afilago Seller account and its data deleted, whether you signed up in the app or on sell.afilago.com. You do not need the app installed, and you do not need to be signed in, to make the request.
Shopping on Afilago or driving with Afilago Flex instead? Those accounts are covered here.
Seller account deletion is carried out by our team rather than with a single button, because seller accounts hold financial records — payouts, escrow balances, and commission — that we must settle and account for first.
Send us the request
In the Afilago Seller app, go to Settings → Delete Account → Request deletion. That opens a pre-filled message to our team.
Or email support@afilago.com with the subject “Seller Account Deletion Request”, from the email address on the account. Include your full name, your store name, and the phone number on the account.
We confirm it is you
We reply within 5 business days. If the request did not come from the email address on the account, we will ask you to confirm your identity before going further.
We settle your balance
Any orders still being processed are fulfilled or refunded, and any balance held in escrow is paid out to you. We cannot delete a store in the middle of an active order.
We delete the account
Deletion is completed within 30 days of your request — the deadline runs from the day you ask, not from the day we get to it — and we email you when it is done. Every remaining copy, backups included, is gone within 90 days. Deletion is permanent: the store and its listings cannot be restored, and you would need to register again from scratch.
Uninstalling the app removes the app from your phone but leaves your account and its data with us. Only the request above deletes the account.
Some records cannot be deleted along with your account because we are legally required to keep them, or because buyers’ records depend on them. We keep only what is necessary, and we remove your personal identifiers from those records wherever we can.
Your account and personal data are deleted from our live systems within 30 days of your request. Copies can still exist for a short while after that in our encrypted database backups. Those backups are on a 90-day expiry, so within 90 days of your request every remaining copy of your personal data has been deleted. Backups are never used to restore a deleted account.
Records of completed sales, payouts, and commission stay in our accounts with your personal and business identifiers removed. Once your name, email, phone, and bank details are gone from them, those records no longer identify you, and we are required to keep them for tax and accounting. Buyers who ordered from your store also keep an accurate purchase history.
Payouts and customer payments are processed by Paystack, not by us. Their record of a transaction is held under their own retention policy, which we do not control. You can ask Paystack directly about data they hold.
If your store is connected to an open dispute, a chargeback, a fraud investigation, or a safety report, we keep what is needed to resolve and document it. We will tell you if this applies to you rather than letting the deadline pass in silence.
See also our Privacy Policy, Terms of Service, and Seller Agreement.
